Our Returns and Warranty Policy includes the rights you have under Irish Consumer Law and other relevant laws.

Your Rights under Irish Consumer Law
Our goods come with guarantees that cannot be excluded under Irish Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Coffeemotor will determine the extent of the failure.

Espresso machines and grinders for domestic applications: 12 months *RTB (*return to base) parts and labour.
Espresso machines and grinders for commercial applications- i.e., cafes and offices: 12 months RTB parts and 3 months labour.
Second-hand Espresso machines and grinders for commercial applications- i.e., cafes and offices: 3 months RTB parts and Labour Warranty

Accessories and other equipment – as dictated by manufacturer/importer

Where a failure does not amount to a major failure, Coffeemotor is entitled to choose between providing you with a repair, replacement, or other suitable remedy.

Your rights under Irish Consumer Law are not limited by a defined time. However, Irish Consumer Law does recognise that the relevant period can vary from product to product, depending on factors such as the nature of the product and the price. Coffeemotor adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.

Any liability of Coffeemotor or our agents in connection with goods or services supplied by us to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Coffeemotor, be limited to:

In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
This Warranty is transferable to a subsequent owner of a Coffeemotor product, in the event of the sale of that product, provided that Coffeemotor is informed in writing within 14 days of the sale of the subsequent owner’s name and contact details. The new owner of the equipment must retain the original invoice or copy thereof to be entitled to warranty service. Warranty service is provided only within the country of purchase – i.e., Ireland.

For any product return, please contact us. This includes products that carry a manufacturer’s warranty. Any cost incurred by you in returning the item to us will be borne by you.

Please retain your receipt
To obtain a refund, exchange or to repair a product purchased from Coffeemotor, including those products which carry a manufacturer’s warranty, you must have clear proof of purchase – typically, but not always, a receipt.
If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to reject the return of your product.

What should I do if I have changed my mind and want to return a product
Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or have chosen poorly. Should we decide to accept a return, a restocking fee of 30% + any credit card charges which we cannot recover is applied to all returns of items held in stock. Special order items cannot be returned. We cannot accept returns on used equipment nor of equipment without packaging or in opened packaging. Return freight to us is payable by you.